How a HomelyCraft order works
Four steps, no surprises: you personalize it, we show you the layout, we make it by hand, and we ship it gift-ready from our UK studio.
The four steps
- 1
Customize
Add the names, dates, photo and message on the product page, then place the order.
- 2
We craft it
Your piece is cut, engraved and finished by hand - never pulled off a shelf.
- 3
We pack it
Wrapped in tissue, boxed, ribboned and sealed with a message card.
- 4
We deliver it
Dispatched worldwide with tracking, so you know when it lands.
What "handmade" means here
Every piece is cut, engraved, sanded, finished and packed by hand in small batches in Poulton-le-Fylde, United Kingdom. Some components - glass, hinges, acrylic panels, LED bases - are bought in, which is normal for handmade work, and we will tell you exactly what is made here and what is sourced if you ask.
Lead times, honestly
3-5 working days for handmade & personalized orders. Photo pieces and multi-item gift boxes take 5-7 working days. December, early February and wedding season add a few days, and we would rather tell you that before you pay than apologise afterwards.
Delivery
Tracked delivery worldwide: 1-2 working days in the UK, 3-6 to the US, Canada and the EU, 5-10 elsewhere. Orders over the free-shipping threshold ship free to the UK and US. Full detail is in the shipping policy.
If something is wrong
If a piece arrives damaged, or does not match the layout you approved, we remake it or refund it in full. Personalized items cannot be returned for change of mind - see the return policy.
How it works - common questions
Do I pay before I see the layout?
You place the order first, and we send the layout preview before anything is engraved. If the layout is wrong and we cannot fix it, you can cancel for a full refund at that point.
What if I spot a spelling mistake after approving?
Tell us immediately. If the piece has not been cut we simply redo the layout. Once it is engraved it cannot be undone, which is why we ask you to read the preview carefully.
Can I send the photo or details later?
Yes. We hold an order open for 30 days, which is how most new-baby and wedding gifts are ordered.
How is it packed?
Tissue, ribbon, a rigid box and a message card in your words. Fragile pieces get corner protection and an outer carton. If it is going straight to the recipient we leave the invoice out.